Refund policy

Cancellations
We understand that something things happen and you need to cancel your booking.

We have a 72 hours / 3 days cancellation policy, which means if you cancel 72 hours / 3 days or more, ahead of the event date, we will transfer your booking to another event.

To be eligible for this, you must inform us in writing via email 72 hours / 3 days or more, ahead of the event date. You’ll also need the order number of your booking.

To start a cancellation, you can contact us at hello@urbanmarketconcept.com. 

If your cancellation is accepted, we’ll send you a confirmation of your new booking date.

If you cancel less than 72 hours/3-days prior to the event date, you will not receive a refund or be able to transfer you booking.

You can always contact us for any cancellation question at hello@urbanmarketconcept.com..

Exceptions 
Unfortunately, we cannot accept cancellation requests less that 72 hours / 3 days prior to an event.

Refunds
We do not issue refunds on booked events.

We have a 72 hours / 3 days cancellation policy, which means if you cancel 72 hours / 3 days or more, ahead of the event date, we will transfer your booking to another event.