VENDOR FAQ's

Do I need a trade license to be a vendor?

Yes, all vendors require a valid business license and Emirates ID to register as a vendor with Urban Market Concept. 

Remember that you must register and be approved by our admin team to in order to access the Bookings page and book a slot at an upcoming event. Vendor applications are usually reviewed with 48 hours during weekdays.

How much does it cost to be a vendor?

We have a range of vendor spots based on your display requirements. Prices are subject to change for events outside of Dubai or with more than a two day duration so we encourage you to read the details on each event very carefully. If an event is outside it will be clearly mentioned on the booking page.

Below is an example of types of vendor spots and example prices for a two-day Dubai based event:

1. Table Only - 450 AED
A spot designed for vendors who wish to display accessories or small items on a table only. A table will be provided by UMC team for vendors to use at the location. No rails are permitted for this booking type.

2. Single Spot - 550 AED
This spot is suitable for vendors who require space for two rails alongside a table. Vendor must provide their own rails, table and chair provided by UMC. You are also permitted to expand your setup to include a maximum of three rails if you do not require a table.

3. Double Spot - 750 AED
This spot is suitable for vendors who require space for a maximum of six rails alongside a small table. Vendor must provide their own rails, table and chair provided by UMC.

4. Multiple Spot - 900 AED
This spot is suitable for vendors who require space for upto 10 rails maximum. Vendor must provide their own rails. No table will be provided at this spot.

Please note that ALL VENDORS must ensure that their display is kept tidy and free of clutter or packaging. All packaging should be removed or stored out of site without causing any hazards to guests or the venue. The presentation of your business directly reflects on our organisation and any rubbish left at the venue will be cleaned at the vendors expense if disregarded and left behind. Please ensure you bring a tablecloth to cover your table and ensure a professional appearance.

What is provided by UMC at each venue?

At most venues a table for you to display your items will be provided and one chair per booking.

Rails are not provided by UMC for any vendors at any events, rails or any additional display items must be provided by the vendor themselves.

Occasionally we cannot provide tables/chairs for vendors. If this is the case it will be clearly mentioned on the booking page and vendors will be informed in advance if they need to bring their own table / chair should that be the case.

Please check each listing when booking for specific details as equipment provided by us will be mentioned.

What do we need to bring?

All tables should be covered with a table cloth or sheet to ensure a neat presentation by all vendors at all events. Please ensure you bring suitable table covers with you otherwise you may not be permitted to display your items.  

We do not provide display rails, this is always the vendors responsibility.

Additionally you can bring a roll-up banner or display materials to advertise your brand. 

What size are the tables provided?

The table size for Urban Market Concept at Radisson RED is 183cm x 40cm x 75cm. 

Other locations will have different table sizes. Please always double check the description shown when booking spots for the exact setup information. 

What time do we setup before the event?

Setup usually opens 3 hours ahead of the opening event time but this will be dependent on the location. All vendors must arrive at the venue a minimum of 1 hour ahead of the opening time to complete setup. If you do not, your spot will be canceled and no refund will be given. 

Please check the event description for exact setup information.

What happens if I need to cancel my booking?

We understand that something things happen and you need to cancel your booking. If you cancel 72 hours/3-days or more, ahead of the event date, we will transfer your booking to another event. We do not offer refunds.

If you cancel less than 72 hours/3-days prior to the event date, you will not receive a refund or be able to transfer you booking.

Are there any age restrictions for attending the Urban Market Concept as a visitor?

There are no age restrictions for attending our markets. Everyone is welcome to attend, enjoy and shop. Vendors must be a minimum of 18 years old or be accompanied by a parent or guardian to the events.

Please note that sensible behaviour is expected of all guests at the market and those who are causing disruptions will be asked to leave by security or event management. 

Where do we park?

Most locations have on-site parking. Please note that sometime this is free, sometimes this is chargeable.

Check with each location upon your arrival for parking fees. 

Can we leave the event early?

No. All vendors are required to stay at the event for the full duration, until the end of the event. If you cannot commit to the full event, please do not book a spot. 

Do we get free entry?

Most of our events are free, however for any paid entry events, each vendor will be given two free entry wristbands for table & single spots and four free entry wristbands for double & multiple rail spots.

Can I request a particular spot?

Unfortunately we cannot take position requests at any of our locations. Spots will be allocated by the market organiser with the best interest of the overall event flow. Your our name will be clearly marked on your table/spot so you know where to set up.

Can there be multiple brands in one spot?

No. Each booking is strictly for one brand only. Collaborations are not permitted and there is strictly one vendor per spot. Brands who are found to be breaking these rules will be asked to leave the event with no refund. 

Collapsible row

We are a food vendor, are we allowed to participate?

Unfortunately food vendors are not permitted to take one of our standard spots as different permits are requirements are needed for the sale of food items.

If you are a food vendor, please reach out to our brand owner Kirsty on kirsty@urbanmarketconcept.com and we will discuss your options based on each location.

SHIPPING & DELIVERY

How long does it take for my order to be processed and shipped?

We aim to have all Clothing and Accessories delivered within 3-4 business days.

How can I track my package and receive updates on its delivery status?

Once your package has shipped, you can track it with the tracking number that we'll provide you.

What is the estimated delivery time for my order?

Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery once yor order has been processed.

What happens if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.

Can I change the shipping address after I have placed the order?

If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.

RETURNS

Can I return a product if I have opened it or used it?

We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.

Do I have to pay for shipping when returning a product?

In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.

How long does it take to receive a refund after a return has been processed?

Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.

Can I return a product that was purchased with a promotion or discount code?

Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.